Customer policies
Ordering and item holds
- Every item is one of a kind. The first customer to pay gets it.
- An item in website checkout is held for 30 minutes. An item offered in WhatsApp chat is held for 1 hour after the payment link is sent.
- Unpaid holds are released automatically and the item goes back on sale.
- Prices are as listed. Each item shows its price, size, measurements and condition.
Payment
- Pay securely through Paystack by Mobile Money or card.
- Delivery fees are shown at checkout before you pay.
- Pay on delivery is available in Accra and Tema under the rules below.
- You receive a payment confirmation on WhatsApp after every successful payment.
Delivery and pickup
We deliver everywhere in Ghana. The fee depends on where you are.
Delivery days: Tuesday and Saturday.
| Order placed and paid by | Delivered on |
|---|---|
| Monday 6pm | Tuesday |
| Friday 6pm | Saturday |
Accra and Tema: a rider brings your order to your door. Fees by zone:
| Zone | Areas | Fee |
|---|---|---|
| Zone A (Central Accra) | Osu, Labone, Airport Residential | GHS 30 |
| Zone B (Greater Accra) | East Legon, Madina, Dansoman | GHS 40 |
| Zone C (Tema & far) | Tema Community 1, Kasoa | GHS 50 |
Outside Accra: we take your parcel to the bus station and send it on an intercity bus.
- You pay the rider-to-station fee plus the bus company's parcel (waybill) fee in advance.
- After dispatch we send you a photo of the waybill, the bus company, the departure time and the destination station.
- You collect the parcel at your destination station with the waybill details. Collect it promptly; bus companies may charge for parcels left too long.
- Once the parcel is handed to the bus company, delivery is in their care. We will help you follow up if there is a problem.
- Pay on delivery is not available outside Accra and Tema.
Pickup: free. We message you when your order is ready. Collect within 3 days; after 7 days uncollected items return to stock and you receive store credit.
Express same-day delivery
Order and pay by 12pm, Monday to Saturday, for delivery the same evening.
- Available in Accra and Tema only.
- Fee = your zone's standard fee × 2 (minimum GHS 30). Express needs a dedicated rider trip, so it costs about double.
- Express orders must be paid in full upfront. Pay on delivery is not available.
- Orders after 12pm go out the next day as express, or on the next delivery day at the standard fee.
Pay on delivery
- Available in Accra and Tema only, on standard delivery days.
- The delivery fee is always paid upfront through Paystack. Only the item price is paid at the door.
- First-time customers can pay on delivery for orders up to GHS 200. Larger first orders are paid in full upfront.
- Customers with at least one completed order can pay on delivery up to GHS 500.
- We confirm by WhatsApp the day before delivery. No reply by 6pm means the order is released and the delivery fee becomes store credit.
- Pay the rider by Mobile Money or cash before the rider leaves. You may check the item for a few minutes first.
- A refused delivery or no-show means the delivery fee is not refunded and future orders must be paid upfront.
Item condition, returns and exchanges
Our items are pre-loved. We describe the condition and any flaws and list measurements, so please check them before you buy.
- All sales are final, except when an item is significantly not as described: the wrong item, or damage we did not disclose.
- Report it on WhatsApp within 24 hours of receiving the item, with photos.
- The item must be returned unworn, with its Radiant Reflections tag attached.
- When the mistake is ours, we cover the return delivery and you choose an exchange, store credit or a refund to your original payment method.
- Underwear and swimwear cannot be returned for hygiene reasons.
Cancellations, failed deliveries and messages
Cancellations: cancel any time before dispatch for a full refund or store credit. After dispatch, the delivery fee is not refundable.
Failed deliveries: the rider calls before arriving and tries twice. If you cannot be reached, the order returns to us. Re-delivery costs a new delivery fee. Prepaid items are held for 7 days, then converted to store credit minus the delivery fee.
Messages and your details:
- We use your phone number and address only to process and deliver your order.
- We share them only with the rider or bus company delivering your parcel.
- You get order updates on WhatsApp. New-drop and promotional messages are sent only if you opt in, and you can reply STOP at any time.